IMPAK - Class Info Verbal Defense & Influence Instructor

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Class Info Verbal Defense & Influence Instructor

FALL 12 Training Catalog

Verbal Defense & Influence Instructor Certification COM044R
Cancellations for this class must be received by NEMRT 35 days prior to the start of the program in order to avoid being billed!
Location:	Streamwood Police Department
Date:	10/22/2012
Starts:	08:00 AM	Ends:	10/26/2012 12:00 PM
NEMRT Certificate Hours:	36
Speaker(s):
Member Fee:	$1,097.00
NonMember Fee:	$1,097.00
Department Max:	2
PLEASE Scroll through the course description to gather all required information for this class!
This 4 and a half day course, which requires completion of a pre-class online assignment, is an instructor certification program that thoroughly covers the Verbal Defense & Influence methodology and then provides detailed instruction on how to train others in its application. Verbal Defense & Influence is a structured communications methodology for: - Preventing interpersonal discord - Managing verbal abuse and bullying - Defusing confrontations - De-escalating violence - Generating voluntary compliance - Building cooperation and collaboration - Improving customer service - Lowering workplace stress levels - Enhancing professionalism In crisis situations, Verbal Defense & Influence provides an approach for deciding, in the midst of conflict, when de-escalation is no longer possible and definitive action must be taken. Even in the absence of conflict, this program improves an individual's interpersonal skills, self-confidence, in dealing with others, effectiveness in responding to others, and ability to maintain mental and emotional safety. Through a series of simulation scenarios, videotaping to capture student performance, and positive group debriefing techniques, students will examine the following issues: - The five universal truths of human interaction - Dignity - the core need of every human being - Staying professional in a crooked world - How to manage verbal abuse - not just take it - Creating a respectful work environment - How to communicate with difficult people - Powerful tactics for persuasion - Making ethical interventions before bad things happen - Engaging in active listening - Knowing when to act and, then, how to defend your actions - Reducing the risk of conflict when making an initial contact - Seven things never to say to anyone - and what to say instead - How to get your message across, even when dealing with difficult people - How to remain under emotional control during disagreements - How to engage the adult learner - Interactive performance-based instruction

North East Multi-Regional Training, Inc. - 5/24/2013 9:20:48 PM