Catalog List
Class List
SPRING FY18 Training Catalog
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Communication Tactics COM009R
**Cancellations for this class must be received by NEMRT 7 days prior to the start of the program in order to avoid being billed!**
Location:
Batavia Police Department
Date:
3/6/2018
Starts:
08:00 AM
Ends:
04:00 PM
NEMRT Certificate Hours:
8
Speaker(s):
Joseph Kocek
Member Fee:
$0.00
NonMember Fee:
$105.00
Department Max:
2
**PLEASE Scroll through the course description to gather all required information for this class!**
This course provides officers of all ranks and levels with techniques designed to improve their verbal communication skills. The course benefits officers who have experienced problems with citizen complaints regarding their “attitude,” and officers who simply wish to improve their interpersonal communication skills. Participants will develop an understanding of the basic emotional needs of human beings and learn techniques for more successfully communicating with specific groups, including community organizations, the mentally impaired, irate citizens, the general public, and offenders. Topics to be addressed include: - Basic human relations skills - Proxemics - Body language - Professionalism - Listening skills - Interpreting deceptive and truthful behavior - Dealing with specific population groups This course has been certified by the Illinois Law Enforcement Training and Standards Board and is not reimbursable by the ILETSB.
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